Success Coach

$500 Reward

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Overview

A dynamic and forward-thinking technology company, specializing in software and digital transformation, is seeking a Success Coach. This role is perfect for individuals who are passionate about software, industrial technology, and empowering clients in their digital journey. The successful candidate will be responsible for onboarding new customers, providing training, creating learning materials, and supporting customers to ensure their success.

Challenges you would face

Work closely with clients to onboard and train them on the product
Create engaging learning material to facilitate client success
Foster a culture of safety, productivity, and empowerment within client companies
Write detailed documentation and requirements
Collaborate with developers on team requirements and support
Create test cases and manage manual testing or oversee testers
Engage in creative problem-solving and strong communication with clients

The ideal candidate

Proven experience in customer success, business analysis, or product management
Excellent English communication skills, capable of presenting to a range of audiences
Detail-oriented with a focus on quality and accuracy
Ability to work independently with clients and have an eye for detail

Plus

Experience in a software startup or fast-growing company
Familiarity with platforms like Intercom or Mixpanel
Industrial operations experience in sectors like manufacturing, oil & gas, or chemical
Knowledge in workflow, LEAN, Six Sigma, Continuous Improvement, or SOPs

What the company offers

Work-from-home, long-term mindset with a focus on work/life balance
Open, organized work culture with clear communication
Anti-bureaucratic and anti-micro-management environment
Supportive team with minimal internal politics
Strong commitment to personal and professional development
Unlimited potential for career progression

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